Here are some FAQ to help you navigate your order delivery.
Print File Preparation
You can upload your files in the following formats:
JPG, PDF,EPS, TIFF, PS (PostScript)
Make sure that your PDF file is saved directly from a graphic program in the PDF/X-standard (PDF/X3 or PDF/X1a) format. In order to avoid issues with layers and transparencies in the printing process, it is advised to use the “compatibility 1.3” setting while saving your artwork.
If you are submitting your files in TIFF format, please make sure you reduce the layers to only one layer.
In order to prevent problems with variations in color or print image, please don’t use the preseparated DCS EPS data.
To make sure that there are no white areas on your printed product, all the submitted files must have a 2 mm bleed on each side. This means that your design (both images and graphics) should be always 2mm larger than the actual print format. Failing to do so may result in small deviations which lead to white margins. To make sure that the fonts and crucial design elements are visible, please place them at least 3mm from the final format (not including the bleed) and don’t use frames as boundaries in the layout.
This line is where we aim to cut (actual cutting line).
2mm bleed is required for the printing process.
Please make sure background needs to extend into the bleed area, the bleed ensures unprinted white edges after trimming.
Please make sure all important information and graphics are contained in this box
otherwise you risk losing it.
Please have a look at the FAQ section to find out additional information of artwork set-up. If unsure, please feel free to contact us via email or phone call.
All the artworks are checked by our team before printing. If we encounter any problems with the files we will contact you and advice changes in the format. Please note that the conversions of both color mode and size will be made automatically without previous information.
During the artwork analysis, we check:
- whether the files are submitted in one of the accepted formats (PDF, JPG, TIFF, EPS or PS)
- if the number of pages is correct
- if the provided file is in greyscale (only if you ordered a one coloured print)
- if the file is the correct size (if not, we will scale your artwork to the desired size, however this might result in the decrease of resolution. Also no additional bleeding will be added in the process)
- if perforations lines have been indicated
- if the appropriate fonts are embedded within the file
It’s best to prepare your files in the CMYK color mode, otherwise we automatically convert it from the RGB mode which may result in color shift. To ensure you are fully satisfied with the print it’s recommended to send in the CMYK color mode files.
To ensure high quality of the print we accept 300 dpi files and higher.
Please do not send any extra files such as proofs or samples unless you are requested by one We only need the final printing files
No. Please make sure that you send front and back artwork in separate files. Each side is printed separately in our process so not separating files can cause delays.
Yes. In order to track your order log into your account and look up the shipping details.
Production time typically takes around 3-5 business days from proof approval. However, the more complex/customized items can take closer to 7-10 business days. Shipping time depends on the method selected and typically ranges from 1-3 business days.
Contact us before we ship your order. If order has been dispatched we will work with you to get your order delivered to the new location. Additional fee may be charged.
Like all things, there are sometimes delays that may occur. Quality control failures, shipping delays, custom design delays, equipment malfunctions, internet outages, power outages, supplier delays, file problems, computer glitches, etc. may cause delays but these are rare occurrences
Same day delivery is possible with some orders and products. Contact us for any urgent requests.
All the payments are quick, secure and convenient to ensure the best possible service. You can choose between the following payment methods.
- PayPal using your MasterCard, Maestro, Visa, Visa Electron or Direct Debit.
- Credit card using Stripe payment gateway. Use your Visa or MasterCard to pay safely online
The card will be charged in the moment of payment.
At Print and More we guarantee top quality print with short turnarounds. The moment you submit your artwork, the files are sent in to preflight immediately and placed on to plating, where the printing process begins.
This is why the placed orders cannot be cancelled and the sales are final. If you have not uploaded the files you can cancel the order – be sure you call us and talk to one of our professional print staff as we do not accept e-mails for changing or cancelling orders.
Modification of orders is only possible before artwork is submitted. Once production has started there is no way to modify your order.
We offer both coated and uncoated paper print. The uncoated stock is best for stationary, postcards or any other surface that will be written on. Coated paper is available in two finish options – glossy or UV (which is shine and smooth) and matte (flat).
The sides of the brochure depend on the chosen format. If you decide to print in a portrait format, we will bind your brochure on the long side. In you choose the landscape format the binding will be made on the short side.
At Print and More we offer UV coating, lamination, gloss and matt finish. We also offer photo paper matt for UV coating matt or for UV coating glossy our photo paper gloss. Choose the perfect finishing for your print!
- available in 80gsm, 90gsm, 100gsm and 120gsm
- paper for copier, laser and inkjet printer
- perfect for letterheads, flyers, stationary, postcards.
- available from 115gsm to 400gsm
- coated on both sides
- shiny surface
- perfect for flyers, brochures, business cards, posters, leaflets
- available from 150gsm to 450gsm
- coated on both sides, matt surface
- perfect for leaflets, business cards, brochures, flyers
- available in 280gsm and 450gsm
- front coated and glossy, back uncoated
- perfect for postcards